Caregivers Prioritize Communication Technology in Senior Living Job Decisions

Senior living operators are observing a significant shift in job candidates' priorities, with a growing emphasis on the availability of advanced communication technology during interviews. Smartphone-based caregiver communication tools, such as Notify, are becoming a decisive factor in hiring decisions, reflecting broader workforce expectations in an industry grappling with severe staffing shortages. A 2023 Nationwide study found that 96% of assisted living communities face workforce challenges, underscoring the importance of addressing caregivers' preferences.

The preference for modern tools over outdated equipment is clear. Traditional nurse call systems, often reliant on bulky and expensive devices like SIP phones, pagers, and walkie-talkies, are increasingly seen as inadequate. In contrast, smartphone-based solutions offer a more intuitive and efficient alternative, aligning with the daily technology use of caregivers. Notify, a healthcare software company, provides a cost-effective solution that modernizes communication without the need to replace existing nurse call infrastructure, offering a unified platform for all alerts and communication through a single smartphone app.

This technological shift is not just about convenience; it has tangible benefits for workforce retention. With less than 30% of senior living organizations retaining over 80% of new staff after one month, the adoption of preferred technology can play a crucial role in improving job satisfaction and retention rates. Moreover, unified communication platforms enable better coordination and provide valuable data analytics, offering leadership insights into caregivers' responses and contributions. As the population aged 85 and older is projected to grow to 19 million by 2060, meeting workforce technology expectations will be critical for ensuring adequate care team staffing.